Shipping and Returns
Same Day ShippingItems showing 'Available in store' are available for same day shipping, items marked for 'Online Only' may be subject to 1-2 day delay prior to shipping.
Shipping & DeliveryFree shipping available in UK
We can ship goods over £40 for free in the UK. This is normally posted out by Courier Service, unless you live in the highlands or one of the UK islands. ( Just choose free shipping under the courier option , please note delivery is Monday to Friday only )
Same Day Order Postage
All orders placed before 3pm Mon to Fri are processed the same day. If we are not able to process the order for delivery, then we will inform you.
UK Courier with timed delivery
We offer shipping through DPD Local who offer a 1 Hr delivery slot, notification of the Hr slot is decided by Interlink Express of the morning of the day of your delivery. They also offer alternative drop off to a local shop if you are not avaliable, and you can trace the van during the day to find out were they are.
UK Saturday and Sunday Delivery
Using DPD Local we can now offer Saturday and Sunday timed deliveries. This allows you to just relax at home knowing what time they are going arrive on the day.
UK Shop Pick Up
We offer pick up from the store, if you wish to place an order and have it kept aside.
Ordering items not in stock
The website does allow customers to purchase items that are not in stock. These are normally marked clearly if not avaliable. This allows you to reserve something either for shipping later or pre ordering the item.
Shipping charges are calculated based on the weight and value of your order. Our shipping options and prices are calculated and shown during the checkout process.
Returns & Replacements
1.You have the right, in addition to your other rights, to cancel your order and receive a refund by informing the us by email [email protected] or telephone 01753-694171 within 14 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
2.Returns will only be accepted after emailing us for authorisation first, DO NOT just send the goods back. This can be obtained by emailing us at [email protected] or calling us. Conditions of return as follows:
- Goods must be as returned in their original unopened packaging especially if parts have purchased, or internal parts in the case of kits. Nothing should be part built.
- Return postage cost will be the responsibility of the purchaser (we recommend Recorded Delivery we are not liable for items we have not received, larger or more valuable items need to be sent through insured couriers)
- Items to be returned must clearly show the order number obtained from the Seller on the package.
3.The purchaser will receive a refund of all monies paid for the Goods (except return postal charges) within 14 days of cancellation.
4.Please Note if the goods are bought the product using a 'Free Shipping' method, then this will be take off the money being refunded. Normally in UK the charge is a flat £6.
5.Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.
6.If the product is a 'Ready to Fly', or pre built, it is up to the customer to ensure that the product is checked over prior to flying the model. These include a pre flight check, prior to use as well full control check of proper operation before attempting flight. We cannot be held accountable for issues found after flight, were the model gets damaged in its use, as this will be deemed to be pilot error which we will not be held accountable for. If a Pre-built model is being returned, we expect the model not to be flown and in it's original condition as originally provided.
7.If parts are being returned and have been opened, they could incur a 20% re-stocking charge. This will include parts contained in Kits, but does not include the original kit packaging. If the original packaging is damaged, please advise, us at the time of requesting a return authorisation.
8.Any refunds will only be issued on safe arrival of the refunded goods with align-trex.co.uk and not before, whether our or the customers error.
9. Goods returned after 14 Days and the return has been accepted, the customer will be provided with a credit to same value as money spent at the time of the purchase. Please note it is the managements discretion to the return, replacement or credit provided and each case is considered separately.
Returning an Item you are not delighted with
If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods by emailing us at [email protected] as per the returns policy above.
Then return your product in its original condition and packaging to the following address:
(R&K Enterprise Ltd)
891 Plymouth Road,
Slough trading estate, Slough,
Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 14 days of receipt. This includes your right for 7 days cooling off period.
Please note orders being returned with a 'Free Shipping' method, will incur a Flat Fee of £6 in UK and £12 from Europe, to recover the original shipping costs.